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2007: Making Waves in Different Ways
Happy 2007 and welcome to the inaugural edition of CSA Communiqué, our travel partner newsletter! It's a New Year, new newsletter, and yes, 'tis the season — Wave Season, that is. As you know January through March is peak time for cruise travel. Now, while the tide is high, remind your clients about the merits of third party travel protection such as CSA's Freestyle and Freestyle Luxe plans. When you do, they'll get on board with our offerings, versus those of cruise lines, other travel suppliers, and even credit card companies. And of course, who could forget about the increased revenue you'll receive? Not us, not you!
Here's to a happy and prosperous 2007! |
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CSA Group Go! Plan
Are You a Real (Group) Go!-Getter? Are Your Clients?
Here's a real mouthful. Maybe it even sounds like a tongue twister, but for your next group sales, try this line: "Group get-togethers get going with the Group Go! Plan!"
Certainly, unexpected events can happen not just for individuals, but also for groups of your clients. What if your clients' perfectly-planned gathering for 10 or more friends, colleagues, teammates, or classmates — you get the picture — is upended by a hurricane or something similarly unforeseen? It'd be quite unfortunate, but at least they'd be protected with CSA's Group Go! Plan. And for CSA partners, the plan offers:
- A Revenue Boost — Group Go! is non-age rated, wholesale priced and can be built right into your pricing structure.
- A Full Range of Coverage — Each member receives the most essential coverage and 24-hour emergency assistance services in case of the unexpected. Additionally, coverage for pre-existing medical conditions is available.
- Family Friendliness — Unlike many competitors' plans, families qualify for coverage at great group rates.
You've serviced your share of vacationing singles and Type-A business types, but sometimes, travel troubles come in bunches. Don't let it! Instead, brush up on the group thing by learning more about the Group Go! Plan. This month, we're even offering an informative Webinar. So, go ahead, make Go!-Getters of yourself and your clients! |
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January 2007 Webinars
It's A New Year with New Webinars
Make a resolution to sign up for one or all of this month's sessions. Check out the topics:
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Future Quoting
Foward-Focus: CSA's Future Quoting
The Future is Now! Why? Because among the great things you can do when you sign in to CSA's website using your agent login:
- Store Standard Quotes — When stored, these are locked for 14 days and can be purchased at any point throughout that period.
- Offer Future Purchase Date Quotes — Use future quoting if your clients plan to buy a travel protection plan more than 14 days from when you first quoted them.
- This feature is particularly useful so you can add travel protection to your customer's invoice for final payment date.
- Future quoting enables you to provide a quote for any future purchase date (such as final payment date) up to 365 days from now, which increases your ability to sell more policies, more often.
- Upon storing this type of quote, your customers are eligible to buy the policy only on the stated expiration date (e.g., the future purchase date you supplied).
Using the future quote feature is especially useful, preserving your valuable administrative time and effort. And just think: You've tapped into the future all on your own — no palm readers, astrologists or MAGIC 8 BALLs. |
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New Passport Rules
The New Passport Rules: Are Your Clients in Compliance?
The countdown to compliance has begun. Beginning on January 23, 2007, the Western Hemisphere Travel Initiative takes effect, making passports a required "thing to pack" for airline passengers. CSA Travel Protection, wants to make sure you can quickly and effectively help your clients through this important transition. We've provided current Department of Homeland Security and Department of State rules, as well as 9 useful passport tips. |
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CSA At Your Service
Meet Delmer Thibodeaux!
Title: Customer Service Representative III
Years at CSA: Two
Most Memorable Customer Experience: "My most vivid memory of how CSA benefited a traveler was an afternoon when I received a frantic call from our client's son, who was vacationing in Hawaii with his parents. His father had suddenly become ill, and he and his mother were frustrated and nervous as his father's physical condition was deteriorating. The doctors in Hawaii recommended that he be flown back to the mainland for emergency care.
I immediately involved the appropriate people within CSA Customer Service. It had become a "life or death" situation and I called the client back several times to keep them updated on progress from our end. These progress calls really helped put them at ease, while we worked with our service partners to bring the situation under control. CSA made arrangements for the critically ill client to be flown to the mainland for further emergency treatment. I'm happy to say that CSA helped save this man's life."
If your clients ever want to know how CSA Travel Protection is there whenever and wherever they need us, simply pass along Delmer's story. |
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Contact Info
If you have any questions or comments about our plans, contact your dedicated CSA Account Manager at 1-888-334-4456. Or call CSA's Customer Service toll-free at 1-800-873-9855.
Customer Service Representatives are available from:
6:00 a.m. to 9:00 p.m. Monday through Friday Pacific Time
6:00 a.m. to 3:00 p.m. Saturday and Sunday Pacific Time
www.csatravelprotection.com |
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