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Shiny and New and Especially for You
Welcome to the debut edition of Walk-Through,
CSA's bi-monthly electronic newsletter for vacation rental professionals. Certainly, we're catching you at a busy time of year. People yearn to get away, and as always, your properties are sought for that personal, extra-special vacation experience. What you offer to your guests is deeply rooted in their need for ease, comfort and peace of mind. Similarly, when they buy travel protection, they'll cite those needs, among others. Granted, we can't deliver with the luxurious aplomb of your accommodations, but hopefully, we'll get style points simply by meeting and exceeding the expectations of our customers and partners. This newsletter is our way of showing you we've always got our
wheels in motion; moving forward and communicating information about our product and service offerings. Hence, the name, CSA Walk-Through.
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Why Buy? Flyer (Ski Resort Version)
Travel Protection for Delayed/Dashed Downhill Dreams!
T'is the season where grown-up guests at your resort have visions of hitting the ski slopes or challenging the snowboard runs. Meanwhile, the kids can't wait to make snow angels and (gingerly) toss a few well-aimed snowballs. However, a useful sales tool like CSA's new Why Buy? flyer
—targeting ski and snowboard-bound travelers—is a gentle reminder that such idyllic snow globe moments aren't always arrived at easily. Basically, it's your chance to reinforce an age-old, ice-cold fact: Even the best planned winter vacation can be impacted by the unexpected.
How'd you like to have been a guest, whose arrival at a resort, was delayed or even cancelled by bad weather in Denver around the December holidays? More recently, vacationers passing through the country's midsection and in the Southwest, also shared those same travel nightmares. When unpredictable circumstances prevail, it's a perfect time to highlight what makes travel protection important—essential insurance coverages, benefits and 24-hour emergency services that protect guests and their hard-earned vacation investment.
And what's in it for you? The benefits for property managers include:
- Increased Revenue. Tap into a tremendous profit center earning a high commission per policy. Plus, CSA insurance easily integrates into property reservation systems.
- Control Inventory. Selling travel protection enables properties to secure business through cancellation penalties, while safeguarding clients' deposits and payments—a true win-win situation.
- Build Property Owner Loyalty. By making it possible for guests to insure their vacation investment, a property's expected income can be secured.
Take a moment to download the Why Buy? flyer* and warm-up those winter vacationers to the idea of travel protection. Or if you'd like to order flyers from us directly, simply call 1-866-999-4018.
*Requires Adobe Acrobat. Download it here at no charge. |
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Passport Plan
Who Says Business and Pleasure Don't Mix?
We know you're always trying to make sure your guests have the time of their lives. But what about you? What about YOUR needs? Dare we say, now it's time to engage in a few seconds of selfishness. Specifically, the next time you—that's right YOU—take a vacation, we'd like to come along too!
CSA's Passport Plan* exclusively caters to important travel partners and professionals like you. Act now and you'll gain access to essential coverage and services, including:
- Trip Interruption - $1,000
- Travel Delay - $750 ($150 daily maximum)
- Baggage and Personal Effects - $500
- Baggage Delay - $200
- Accident & Sickness Medical Expense ($750 Dental Expense Limit) - $10,000
- Travel Accident (24-Hour Accidental Death & Dismemberment) - $25,000
- Emergency Medical Transportation - $50,000
- 24-Hour Emergency Assistance Services
- Coverage for up to 9 household family members
Interested? Download the Passport Plan flyer for further details. Or simply call 1-800-554-9839—and thank you for your continued confidence in CSA Travel Protection.
*Requires Adobe Acrobat. Download it here at no charge. |
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CSA Webinar Training
Webinars: A Little Learning Goes A Long Way
CSA Webinars provide customized "anytime, anywhere" online training. If you're new to CSA, you'll get a thorough introduction to our products. Meanwhile, other courses give seasoned partners timely tips and tactics for selling travel protection. You'll learn from the best—CSA's knowledgeable account executives—which will teach you how to most effectively increase your earnings and protect your guests. Interested? Simply contact your dedicated account executive about these informative Webinar topics:
- Vacation Rental Insurance—How to sell more!
- New Reservation Agent Training
- Coverages 101
And speaking of knowledge, training, and CSA's account executives... |
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CSA At Your Service
Meet Jennifer Rasmussen
Account Executive
Years at CSA: 6
Memorable "Making A Difference" Moment:
I'm always pleased by the strong connection between the product we sell and the support we offer to property managers. I remember one day when I received a call from a property management company that was having a hard time selling the insurance. I suggested that some extra training might help, so the following week, I visited their office and met with some key staffers. I was able to offer extra insight by touching upon several scenarios where CSA's travel insurance provides coverage. During that session, I'd hear: 'Insurance would cover that?' and right away, they were able to remember certain clients who could've used travel protection in the past, and definitely, could use it
in the future. When I was leaving, the office manager thanked me for explaining the insurance in terms they could understand. In fact, she sold her first policy that same day, and has continued to sell since then at an increased rate of more than 100%.
Jennifer handles accounts in the following states: CA, CT, CO, DE, MA, MD, ME, NM, NV, NY, TX, UT, VA, VT. If your guests ever want to know how CSA Travel Protection is there whenever and wherever they need us, simply tell them what Jennifer said. |
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Testing 1-2-3
Don't Hesitate... PARTICIPATE! We Value Your Input.
CSA is always looking for active and engaged vacation rental professionals to participate in tests of new products and technology. Please let us know if you'd be interested in being part of an upcoming test. Simply contact Jennifer Millet at 1-888-470-9123 ext. 2047 or e-mail jmillet@csatp.com. |
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Quote of the Month
Travel wisdom, derived from herbal tea selections found in CSA's office kitchen:
"Choose well, your choice is brief, and yet endless."
— Johann Wolfgang von Goethe (1749-1832), German poet, novelist, playwright, courtier, and natural philospher.
Reprinted from Celestial Seasonings' Mandarin Orange (decaf)
Beverage consumed 1/17/2007 |
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Contact Info
If you have any questions or comments about our plans, contact your dedicated CSA Account Manager at 1-888-470-9123. Or call CSA's Customer Service toll-free at 1-866-298-6846.
Customer Service Representatives are available from:
6:00 a.m. to 9:00 p.m. Monday through Friday Pacific Time
6:00 a.m. to 3:00 p.m. Saturday and Sunday Pacific Time
President's Day hours for Monday, February 19, 2007: 6:00 a.m. to 5:00 p.m. Pacific Time |
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