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History hasn’t always been kind to this, the fourth month of the year. After all, the very first 24 hours empowers fools and foolishness—all mostly, we think, in good fun. However, there’s Edna St. Vincent Millay, the late poet, who once offered this nicety: “April comes like an idiot, babbling and strewing flowers.” Like we said, not very kind, huh?
Fortunately, in the vacation rental industry, when April arrives, it’s a good thing. This is a time of renewal, and those good vibes extend to those near and dear to our hearts – namely, travelers everywhere. Spring has sprung, and they’re furiously planning getaways, sojourns and extended stays at your properties. It’s our pleasure, and surely yours, to make their vacation travel easier, safer, and more memorable than ever.
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 Instant Owner Rewards
An Exclusive Offer for CSA and ISILink Clients!
CSA Travel Protection and its partners Instant Software and ICE are proud to bring you Instant Owner Rewards. This new, worldwide, points-based loyalty program is exclusively for Instant Software clients to help property managers drive brand recognition, and deepen homeowner loyalty and retention. How does it work? Very easily through the power of your ISILink technology.
When you sign up for this no-cost program, you’ll position yourself an your homeowners to accrue valuable points toward exciting travel benefits, including cruises and land vacations. For example:
- Homeowners earn one (1) point for every $2 in rental income while they remain on your rental program.
- You earn three (3) points for every $2 of travel protection purchased by your guests through CSA Travel Protection.
- Both You and homeowners earn points on travel booked through the Owner Rewards Program.
Again, if you’re an Instant Software Client, you can get Instant Owner Rewards at no cost to you. It takes less than an hour to implement the program for your homeowners. Plus, for your convenience, Instant Software and Owner Rewards manage the loyalty points program, so you’re relieved of extra work.
Signing up is easy! Simply visit www.instantownerrewards.com for more details. To enroll use your company I.D. (COID) and your mailing zip code. Don’t hesitate to contact us at 407-935-9200 with any questions you have or email us at ownerrewards@instantsoftware.com.
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 How to Phone It In
Checklist: What Info Should You Have When You Call?
Our Customer Service Department always enjoys some quality phone time. Often, when CSA representatives interact with our vacation rental partners, it sounds like old friends chatting away. The pleasantries flow freely, and it becomes clear that time breeds familiarity and comfort. As with its representatives, the same can be said of CSA’s phone processes. The more you experience them, the more comfortable you become, and the more effectively we can serve you and your clients.
This is especially true when a property professional needs to purchase or get a current or future quote for travel protection over the phone. Many of you have done this and know the drill. However, since new partners come on board each day, we thought we’d do a quick review. Specifically, here’s a checklist of information you should always have handy:
- Plan code
- Departure date
- Return date
- Final payment date
- Total trip cost
- Traveler's names and ages
- Destination
- Property Management Company Name
By keeping these essentials available, you’ll have a smooth and speedy exchange with your favorite Customer Service Rep at the dedicated Travel Agent Line 1-888-334-4456 or contact your dedicated CSA Account Manager at 1-888-470-9123. |
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Talkin' the Talk
CSA's Spanish Phone Line: 1-800-318-0179
We’re happy to take next step toward serving more property partners and travelers in as many ways as we can. Introducing, CSA’s Spanish phone line. The number is 1-800-318-0179. By creating this convenient resource, we’re aiming to:
- Increase the comfort level of our Spanish-speaking customers
- Provide a valuable tool for diversified and specialized property professionals managing popular Caribbean and Latin American destinations
- Remove any language barriers when coordinating customer care with Spanish-speaking, essential personnel – nurses, doctors, lawyers, and others
When you or your customers call 1-800-318-0179, our Spanish line is staffed with knowledgeable and experience representatives. Now more than ever, we can talk the talk, and of course, walk the walk, by delivering the best possible travel protection. |
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April 2007 Webinars
A Little Learning Goes A Long Way
CSA Webinars provide customized "anytime, anywhere" online training. If you're new to CSA, you'll get a thorough introduction to our products. Meanwhile, other courses give seasoned partners timely tips and tactics for selling travel protection. You'll learn from the best—CSA's knowledgeable account executives—which will teach you how to most effectively increase your earnings and protect your guests. Interested? Simply contact your dedicated account executive about these informative Webinar topics:
- Vacation Rental Insurance—How to sell more!
- New Reservation Agent Training
- Coverages 101
And speaking of knowledge, training, and CSA's account executives... |
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 CSA At Your Service
Meet Gina Rodriguez
Account Executive
Years at CSA: 7
Memorable "Making A Difference" Moment:
It’s hard to select exact moments, but this year, I’ve especially cherished a road trip North Carolina, one of our leading territories. The in-person contact I’ve had with our vacation rental partners has stood out as rewarding. Also, I’ve enjoyed providing on-site training that highlights CSA’s recommended sales techniques for its products. The same joy extends to instances when partners need our help supplying traveler-friendly wording for their websites or property listing catalogs. Basically, it’s always positive to see that our partners understand that travel protection can boost their revenues and add value to their vacation offerings.
Even better, I get to be supportive and help them learn and achieve every possible sales benefit. That might mean training, but it could also involve creating helpful incentive programs for their teams of professionals.
Gina handles accounts in North Carolina and South Carolina. Whenever and wherever you need assistance with CSA Travel Protection’s products, simply remember what Gina said. |
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 Quote of the Month
Travel wisdom, derived from herbal tea selections found in CSA's office kitchen:
"Live in each season as it passes; breathe the air, drink the drink, tast the fruit."
— Henry David Thoreau (1817-1862), American poet, author and philosopher
Reprinted from Celestial Seasonings' Lemon Zinger (decaf)
Beverage consumed 3/27/2007
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Contact Info
If you have any questions or comments about our plans, contact your dedicated CSA Account Manager at 1-888-470-9123. Or call CSA's Customer Service toll-free at 1-866-298-6846.
Customer Service Representatives are available from:
6:00 a.m. to 9:00 p.m. Monday through Friday Pacific Time
6:00 a.m. to 3:00 p.m. Saturday and Sunday Pacific Time |
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